Shipping and Returns
At Pure Silk Natural Skincare, we believe in making your skincare shopping experience as seamless and enjoyable as possible. Below, you’ll find all the details on our shipping and returns policies, ensuring complete peace of mind with every order.
Shipping
We ship Australia-wide, delivering your favourite skincare products straight to your door with care and efficiency.
- Free shipping on all orders over $75
- A flat $10 shipping fee applies to orders under $75
Once your order is dispatched, you’ll receive a tracking number so you can follow its journey to you.
Returns Policy
We want you to love your purchase, but if something isn’t quite right, we’re here to help.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 7 days of delivery with clear photos of the product. We’ll be happy to send a replacement once we’ve received the damaged item.
Change of Mind Returns
If you’re not completely satisfied with your purchase, we offer a full refund within 30 days of placing your order. Simply email us and we’ll guide you through the return process.
At Pure Silk Natural Skincare, we care about every step of your journey with us—from the moment you place your order, to the first touch of our products on your skin.
If you have any questions or need support, we’re always here to help—just reach out!